Exchange & Returns - Hassle-Free Shopping Satisfaction

At TheMagnus.pk, we understand that sometimes, things might not go as planned. Whether you need to exchange a product or initiate a return, our aim is to make this process as simple and straightforward as possible. Here's everything you need to know about our Exchange & Returns policy:

1. Return Eligibility:

• We gladly accept returns within [X] days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Initiating a Return:

• To start the return process, please visit our "Returns" page on the website. Follow the instructions provided to submit a return request. Make sure to include essential details such as your order number, reason for the return, and any relevant information.

3. Return Confirmation:

• Once your return request is received and approved, you will be provided with instructions on how to return the item. Please note that return shipping costs may be applicable, and this will be communicated to you during the return process.

4. Exchange Process:

• If you wish to exchange an item for a different size, color, or variant, please indicate this in your return request. We will do our best to accommodate your exchange request based on product availability.

5. Refund Processing:

• Refunds will be processed within [X] business days after we receive and inspect the returned item. The refund will be issued to the original payment method used during the purchase.

6. Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the necessary steps to resolve the issue, whether through a replacement or refund.

7. Return Conditions:

• Please ensure that the item is securely packed for return shipping to prevent damage during transit. We recommend using a reliable courier service with tracking for your return shipment.

8. Contact Customer Support:

• If you have any questions or concerns about the exchange or return process, feel free to reach out to our customer support team. We are here to assist you and ensure your complete satisfaction.

At TheMagnus.pk, we value your trust and want you to have a positive shopping experience. If you have any further inquiries or need assistance, don't hesitate to contact us. Thank you for choosing TheMagnus.pk—we appreciate your business!